Recovery and customer support under one roof
Engage us for a single service or a fully managed programme. Every engagement comes with a dedicated manager, agreed targets and transparent reporting.
Loan recovery
Structured recovery for personal, retail, vehicle and secured loans.
- Repayment plans
- Negotiation & settlement
- Tracing & asset checks
Commercial recovery
B2B collections handled with care for the long-term relationship.
- Invoice collections
- Documentation & notices
- Skip tracing
Telecalling
Inbound and outbound calling for reminders, renewals and sales.
- Payment reminders
- Lead follow-ups
- Appointment setting
Credit reporting
Portfolio analysis and reporting for sharper credit decisions.
- Score analysis
- Risk monitoring
- Regulatory reports
Chat support
Real-time help across web and app.
- Live chat
- Technical help
- Issue resolution
Email support
Fast, consistent replies across shared inboxes and ticket queues.
- Ticket management
- Response templates
- SLA tracking
Customer support
Helpdesk teams that resolve problems before they turn into churn.
- Helpdesk
- Complaint handling
- Feedback programmes
Collections consulting
Strategy, scripts and training for your in-house teams.
- Collection strategy
- Process audits
- Agent training
The right approach for every stage of delinquency
An account ten days late needs a reminder. An account 120 days late needs a plan.
Early reminders
Catch missed payments before they become a habit, with light-touch reminders that keep the relationship warm.
Active follow-up
Understand why the customer is behind and agree a firm payment date they can meet.
Intensive resolution
Senior negotiators work out a repayment plan the customer can keep, before the account turns NPA.
NPA & settlement
Recover value from NPA and written-off accounts through settlement and documented legal support via your counsel.