From first call to full portfolio in four steps
A short, structured onboarding so you can judge results on a sample before scaling.
Discovery: understand your book
We review your portfolio, DPD mix, customer profile and current recovery results.
Set-up: agree the plan
Targets, scripts, escalation rules, reporting formats and secure data transfer are signed off.
Pilot: prove it on a sample
We work an agreed slice of accounts and measure results against your baseline.
Scale: roll out and improve
We expand to the full allocation and review performance with you every week.
What happens when you send a message
You ask
Type a question in English or Hindi.
We check our FAQs
If a reviewed answer exists, you get it straight away.
Unsure? We ask
If the answer is unclear, the assistant asks you to clarify or offers a person. When AI replies are switched on, they are limited to our published information.
A person takes over
Ask for a person at any time. Automated replies pause while our team handles your chat.
How we handle chat data
Conversations are stored securely so our team can follow up. Contact details are saved only with your consent. Data is kept for a limited period and you can ask us to delete it.