Recover more dues. Keep every customer.
DuesNexa runs end-to-end collections, telecalling and support operations for lenders, telecom operators and subscription businesses. Trained people, disciplined process and clear reporting.
- Calls 8 am – 7 pm only
- Every call recorded
- Multilingual teams
Unpaid dues don't stay still
Every week they slip further, and they get harder to recover. Here is how we respond.
Accounts keep slipping from 30 to 90 days overdue
Stage-wise playbooks. Every DPD bucket gets its own channels, scripts and follow-up rhythm, so accounts are worked before they roll forward.
Customers complain about recovery calls
A written code of conduct. Fixed calling hours, approved scripts, and every call recorded and audited.
You can't see what agents actually did
Daily MIS and weekly reviews. Contacts, promises to pay and collections, reported every day.
Your in-house team is stretched thin
Trained teams that scale. We add seats, languages and channels as your portfolio grows.
Recovery and customer support under one roof
Engage us for a single service or a fully managed programme, with a dedicated manager, agreed targets and transparent reporting.
Loan recovery
Structured recovery for personal, retail, vehicle and secured loans.
Commercial recovery
B2B collections handled with care for the long-term relationship.
Telecalling
Inbound and outbound calling for reminders, renewals and sales.
Chat & email support
Help across web, app and email, with consistent replies.
Answers in seconds, a person when you need one
Our website assistant answers common questions from a knowledge base our team maintains, takes call-back requests with your consent, and hands the chat to a person whenever you ask.
English & Hindi
More Indian languages can be added.
Always labelled
It tells you it is automated.
Human handoff
Type "agent" at any time.
Your consent first
Details are saved only when you agree.
Questions clients ask us
What services does DuesNexa offer?
We provide loan recovery, commercial (B2B) recovery, telecalling, chat and email support, customer support desks and collections consulting for lenders, telecom operators and subscription businesses.
How quickly can you start on our portfolio?
Once the scope and data format are agreed, we begin with a pilot on a sample of accounts. Timelines depend on volume and integration needs, and we share a dated plan after the discovery call.
What data do you need from us?
Typically the account number, customer contact details, outstanding amount, due date and DPD bucket, plus any previous contact history. Files move over a secure, encrypted channel that you approve.
How is pricing structured?
We quote per seat, per account worked, or as a percentage of amount recovered, depending on the portfolio and stage. Many clients use a mix. Share your details and our team will prepare a quote.
How do you protect our brand with customers?
Agents use scripts you approve, follow fixed calling hours (8 am – 7 pm), and every call is recorded and audited. Complaints are escalated to you with the full call record.
Which languages do you support?
English and Hindi as standard, with regional languages staffed to match your customer base.
What reporting will we receive?
Daily MIS on contacts, promises to pay and collections, plus a weekly review of roll rates, cure rates and next steps.
What are your working hours and how can I contact you?
Our team is available Mon – Sat, 9:00 am – 7:00 pm IST. Email admin@duesnexa.com or call +91 96666 31696. You can also type "agent" here to request a person.
Ready to talk about your portfolio?
Share a few details and our team will reply during working hours.