A recovery partner that protects your reputation
We handle the conversations that decide whether money comes back: payment reminders, collections, customer queries and complaints.
Who we are
Our teams work across voice, chat, email and field follow-ups. We plug into your systems, take on a portfolio or a support queue, and report back with numbers you can act on.
Every borrower is treated as a future customer, with clear scripts, fair escalation and a full record of every contact.
Mission
To be India's most trusted partner for recovery and customer support.
Vision
A healthier credit ecosystem, built on technology, skilled people and respect for the customer.
People, process and progress
People
Recovery depends on the conversation. We hire for empathy and train for results.
- Structured induction and certification
- Weekly call audits and coaching
- Agents who speak your customers' language
Process
Every account follows a documented path, from the first reminder to settlement.
- Playbooks by days past due
- Approved scripts and escalation rules
- Full audit trail on every contact
Progress
You see what's working, what isn't, and what we'll change next.
- Daily MIS and weekly reviews
- Roll-rate and cure-rate tracking
- Continuous strategy tuning
Conduct you can defend
Your customers hear your brand on every call we make. We hold every agent to a written code of conduct.
Calling hours
Recovery calls only between 8:00 am and 7:00 pm.
Identity
Agents give their name, our company and the lender they represent on every call.
Respect
No threats, abuse or public shaming. Customers can always ask to speak to a supervisor.
Privacy
We never discuss a debt with family, friends or employers without consent.
Records
Every call is recorded and audited for quality and dispute resolution.
Data
Personal data is handled in line with the Digital Personal Data Protection Act, 2023.